FREQUENTLY ASKED QUESTIONS
How do I know 1StopLasVegas.com (National Reservation Bureau, Inc.) is a legitimate business?
With over30 years of experience in the Room Reservation business, NRB prides itself on quality customer service, personalized assistance through our call center. Our general office is located in Las Vegas and we are a long-term member of the Las Vegas Chamber of Commerce and the Better Business Bureau, member of the Las Vegas Convention & Visitors Authority and numerous other travel related organizations.
What charge cards you accept? May I pay by check?
We accept Visa, Master Card, American Express, Discover, Diners Club and JCB. We will accept your check for future reservations over thirty days in advance. For reservations within 30 days of arrival, we require a cashiers check or money order to confirm reservation. Please call our Call Center at 800-732-1191 for details.
Will I receive a confirmation of my reservation?
We send a confirmation for every reservation either by phone or e-mail. If you prefer, we will send via US mail – but must allow 5 days for receipt. If you need confirmation via fax at a later date, please call our Customer Service Department at 800-732-1191. We will be glad to send your confirmation to any address you provide.
Can I book a group of rooms?
By all means. We define “group” as 10 or more rooms. Many hotels require special arrangements for group arrivals and must be booked separately from individual reservations. Please refer to our website at www.nrbinc.com and click on our GROUPS icon. A representative will contact you – or you may call our Director of Group Sales at 800-461-1375.
Can I book golf tee times?
Yes. We have contracted with many Las Vegas golf courses and can book your tee time up to 30 days in advance. Click on our “Golf Las Vegas ” icon for some great special package rates or Call our Golf Concierge at 1-800-627-4465.
What is the difference between booking a room on the Internet versus booking directly with you by phone?
Our Call Center representatives answer your questions, recommend alternative accommodations, book show tickets and side trips, assist you with special requests and ensure you receive proper confirmations and documents. For this service we assess a nominal handling fee of 5%. Of course, you will save the fee by booking on-line 24 hours a day.
Is your Internet site secure and how secure is my credit card number if I use your service?
Absolutely. We process our charge card reservations through a secure socket layer providing you the utmost protection. You can check the validity of the security by clicking on the logo of our secure server certificate issuer, Thawte, just before entering any sensitive information. You may also double-click on the closed padlock icon in the status bar of your browser to verify that the page is encrypted.
Do you sell or distribute my email address or other personal information to anyone?
No, our client base is internal and not released to anyone. We send out mailers to our client base from time-to-time and you can easily opt-out from that list at anytime.
We also track visitors on our web site for statistical analysis. We gather no personal information during this tracking process and the data is only used by us.
Why is my credit card being charged at the time of booking?
We have contracted with dozens of hotels for room inventory and are responsible for payment to the hotel for all reservations. To guarantee the rate and room upon your arrival, we must confirm payment to the hotel at the time of booking.
Can I book a room for someone else?
Yes, however the name on the credit card and the mailing address must match the billing address on the card to receive confirmation.
What is your cancellation policy?
Our standard cancellation policy is quoted online and by our Call Center Representatives. Reservations cancelled up to three (3) days prior to arrival are subject to a $30 processing fee and 5% handling fee. Cancellations within three days of arrival will also be subject to the first nights revenue to the hotel.
Is there a charge to change a reservation arrival date?
All arrival date changes are subject to a $30 handling and processing fee. There is no handling fee charged if you are requesting additional nights.
What are your hours of operation?
Our Call Center is staffed 7-days a week Monday through Friday from 7:00 am to 8:30 pm, Saturday from 8:00 am to 4:30 pm and Sunday from 9:00 am to 3:00 pm. All hours are Pacific Time. Our Internet site is available 24 hours a day, 365 days a year.
Who may I call if I have other questions?
If you have any questions, please contact us by filling out this form or call 800-732-1191
Book online or call us at (800) 732-1191. Agents standing by to help you plan your next Las Vegas vacation! |
